The more difficult part is knowing where to start when troubleshooting. Problem identification is only half the battle. I need a more proactive approach to resolving issues and reducing the number of tickets.ģ. I am responding to service tickets rather than preventing them. I need end-to-end visibility into all my deployments within in a single pane of glass, in real-time.Ģ. When you talk to Horizon administrators about these challenges, you invariably hear them describing their pain in the following ways:ġ. To further exacerbate the issue, greater adoption of hybrid and multi-cloud environments have created more complex, geographically dispersed deployments that require a more unified monitoring approach than ever before. It is a multi-layered problem, that may result from a combination of insufficient or underperforming resources, poor connectivity, inadequately optimized images or incorrectly configured protocols, among others, which makes it difficult to diagnose these problems in an efficient and timely manner. It is also quite often the most time-consuming, costly and difficult part of the administrator’s job, given the complexities involved in most virtual desktop and application deployments.Īt any moment in time, a user may experience a number of issues related to connectivity, poorly performing applications, slow logon or session latency, all of which negatively impact their overall experience. Ensuring a problem-free user experience is arguably the most important part of delivering a successful virtual desktop service.

Vmware horizon monitoring